Orange and their stupid new upgrade policies

Well recently i was able to upgrade my phone with Orange i had decided on the phone shopped about and decided i would stay with Orange. Many may think why would i because i could have gotten a better deal with T-Mobile on the same phone but i like the Orange Wednesday’s and i have been with them for about 4 and a half years.

I decided to take the plunge and get my new phone though i chose to go into the store because online at Orange for the Samsung pixon id have had to pay £127 for the handset and i thought this couldn’t be right as id been told it would be a free upgrade and the month or two left on my present contract added to the new one. I had also looked at Carphone Warehouse and found i could get the same phone on my present contract for free when i upgraded.

I went into the Orange Store in Wigan and when i enquired about the phone, whether i could get it for free etc. i was told that even though i was on the £35 pm contract as the one you needed for the phone that i didn’t fall into the right band to gain it for free. I was appalled, i couldnt believe they were telling me i had to pay more per month than i already was to get the phone for free even though i was on the same tariff. They told me that i needed to be going over my contracted payments every month to get into band 5 for a free upgrade. They didn’t even seem concerned to loose my business.

I went to the Carphone Warehouse were they were able to give me the phone for free as an upgrade on my current contract with Orange. I don’t think i will be recommending going to the Orange store’s any more and just tell people to go to Carphone Warehouse at least they can give their customers what they need.

I think Orange have handled this all wrong, i haven’t been able to find any announcement on their part telling their customers and future customers about this. They are trapping people into their company and demanding bigger payments than our contracts stipulate we should be paying them.

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4 Comments »

  1. mpr4wireless said

    Hi there. I really sympathised with you. Some companies enjoy taking customer loyalty for granted. Not only in mobile but, Airlines and, hey what about banking and finance. Now with the creation of on-line communities and consumer watchdogs this is gradually changing. You could, if you wanted to, to take the matter further and join other unhappy with orange, I am sure some other mobile companies would love that. In the social web this is not only possible but is happening all the time.

  2. Chris said

    in this day and age its surprising that this treatment occured when surely you would’ve thought they’d be desperate for customers :s

  3. Lanix said

    Hard to understand why they took that line with a customer, almost like they were no longer bothered about their customers. Whilst that may have been the rule, most companies bend the rules to offer you better contracts etc. so why not in this case? They must have been able to offer you some kind of deal even if you didnt quite hit the right band, suprising indeed…

  4. Charlotte said

    O2 is the same they wouldn’t give me the phone I wanted when I was due to up grade cause I wasn’t paying enough, but if you was a brand new customer you could pick any phone you wanted!!

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