Posts Tagged Starbucks

Starbucks now part of the Online World…coffee anyone?

Like many companies on the internet Starbucks have gone in head first and are continuing to try and create their online community. Their sites have been growing in number over the years, with the most recent one being Starbucks V2V which has been introduced by the company to promote their volunteer work among staff and customers.starbucksv2v It is a site to try and build not just a community feeling among staff but to make the customers feel that they are part of it all and able to make a difference in the local and wider community. Starbucks even went as far as to create a youtube channel in 2005 which has meant that they have been able to show this community relationship by posting video’s from their corporate expeditions to the Farmer’s in Costa Rica and their stories.

The company have many different sites and each is unique to the company’s country clientele a couple of examples are the uk and german sites. The international one is the oneuntitled5 with most of the social networking links on it to bring customers to regard Starbucks as not just as a cafe but as an online commmunity. It has links such as Twitter, Facebook, my starbucks idea and Starbucks Red each with their own community and social networking aspects. Starbucks Idea is a unique website in that its just there to get the customers idea’s and perspectives to influence the company, it gives people the ability to vote on ideas that are put forward by Starbucks employee’s. I am sure that there are some area’s of the site that get more involvement by visitor’s than other’s, but this ability to have power or at least the illusion of power means that maybe the customers are more likely to visit the actual stores to see whats happening. The question here is that do they actually make any changes thanks to these opinions?

The company are talked about on many different sites, including blogs that discuss their new product via ready brew and ones that look at how they are leading the ways in fairtrade coffee. Why not have a look around them, to see what this coffee shop has done to use social networking to its advantage?

What could it do to make these better? In my opinion this would be by making their site more like skittle to encorporate all these different sites they have, it would also make it a lot easier to travel between several ones. Maybe create a more Starbucks Zone with links to the international sites and the country orientated ones to make it more of a world wide community.

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